Dear Draughon:
 
This letter is designed out right for you to give to anyone who might be considering utilizing your services.
 
When I read letters like the one I am about to write, I usually say to myself, ‘I wonder what he did for that person to get him to write such a glowing testimony, he must be related to him’.  And here I am about to write such a letter.  But I am no relation to Draughon or his lovely wife, nor has he bribed me. (well, not yet).

 
Seriously, as a president of a national franchise, I manage relations with over 30 vendors.  My job would be enormously easier if all of my vendors would be half as responsive as Xpress Image.  Draughon does what he says he will do and then exceeds my expectations.  Specifically, he is always looking at ways to ad value to our relationship.  He treats my franchisees (read my customers) with respect and always bends over backwards to make sure that they are completely satisfied with any and all transactions.  He is always promoting specials that benefit them and supports all of my efforts to promote PCS vendors, like conventions, special mailings, binder inserts, and the like.
 
Again, if you want seamless delivery of quality goods and a fair and equitable price, Draughon and Xpress Image will be the organization of choice.  It is for us and we would not have it any other way.
   
 
Sincerely,
   
 
Fritz Thompson
President/CO-CEO
Professional Carpet Systems, Inc.